Total Hip Replacement Patient Pleased with EGAN’s Care

Below is a real letter from a patient who had to endure the first part of a two-part total hip replacement. His expectations were low going in, but he had such a good experience with EGAN Home Health and Hospice’s nurses and physical therapists he has asked for EGAN to provide his requisite care when he has the second surgery. This is the letter exactly as it was received. Only the names have been redacted to protect the privacy of all persons involved.
My name is ###### #. ###### and I am a current patient of Dr. #### ######’s, ####### Orthopedics. I recently had the first of two, total hip replacements, performed by Dr. ######.
 
Let me provide you with a quick summary on me. I have been a Police Officer for 25 years now, blessed to be a Lieutenant at this point serving in ######## Parish. I lived with debilitating pain for years having deteriorating cushion material in my hip joints. This lead to bone-on-bone excruciating pain for me. I am a proud and determined man in my career field. But this stubbornness had me in both denial and hesitation for years to do anything about my condition. You see, turning 50 years old this past March, I had never had surgery in my life before. I had allot to mentally conquer finding the right surgeon to fix me.
 
Doing what I do for a living, it is very difficult for me to trust anyone. And my personal experience with home health care was not a good point of reference. I saw my grandmother after Katrina receive home health care, and my observations of her care givers was negative, in both their aptitude and attitude.
 

After my surgery, Egan Home Health care was assigned to me. I will not lie, I was not expecting much in terms of service or treatment. This is the reason I am writing to you today.

 

Hip Replacement
 
##### #### was my home physical therapist. He called me before every visit giving an estimation to his time of arrival at my house. He was attentive and always on time as stated. I stressed to him as a man who leads by example, I wanted to be stronger and faster in my recovery than what was the norm. ##### tempered my requests for myself, with both knowledge and experience.
 
My assigned home health care nurse was #### ##########. I had numerous concerns relative to my exiting condition after surgery. Not knowing what to expect with no previous surgery history, I was worried. Each and every time I expressed a concern of my health, #### had an answer that calmed me down and gave me a relation of circumstance to my recovery. She was open and willing to discuss my condition with my wife, who in turn works in Hyperbarics for Ochsner Hospital. I truly felt as though she didn’t “sugar coat” her answers to my questions. She showed both a caring and professional demeanor with me at all times.
 
I wanted you and your company to know that Egan has changed my perception of Home Health Care from negative to completely positive! So much so, that I am formally requesting that both these individuals, #### and #####, please be assigned to my second surgery rehab in the coming months.
 
Sincerely,
 
###### #. ######
Montz, La. 70068