Total Hip Replacement Patient Pleased with EGAN’s Care

Below is a real letter from a patient who had to endure the first part of a two-part total hip replacement. His expectations were low going in, but he had such a good experience with EGAN Home Health and Hospice’s nurses and physical therapists he has asked for EGAN to provide his requisite care when he has the second surgery. This is the letter exactly as it was received. Only the names have been redacted to protect the privacy of all persons involved.
My name is ###### #. ###### and I am a current patient of Dr. #### ######’s, ####### Orthopedics. I recently had the first of two, total hip replacements, performed by Dr. ######.
 
Let me provide you with a quick summary on me. I have been a Police Officer for 25 years now, blessed to be a Lieutenant at this point serving in ######## Parish. I lived with debilitating pain for years having deteriorating cushion material in my hip joints. This lead to bone-on-bone excruciating pain for me. I am a proud and determined man in my career field. But this stubbornness had me in both denial and hesitation for years to do anything about my condition. You see, turning 50 years old this past March, I had never had surgery in my life before. I had allot to mentally conquer finding the right surgeon to fix me.
 
Doing what I do for a living, it is very difficult for me to trust anyone. And my personal experience with home health care was not a good point of reference. I saw my grandmother after Katrina receive home health care, and my observations of her care givers was negative, in both their aptitude and attitude.
 

After my surgery, Egan Home Health care was assigned to me. I will not lie, I was not expecting much in terms of service or treatment. This is the reason I am writing to you today.

 

Hip Replacement
 
##### #### was my home physical therapist. He called me before every visit giving an estimation to his time of arrival at my house. He was attentive and always on time as stated. I stressed to him as a man who leads by example, I wanted to be stronger and faster in my recovery than what was the norm. ##### tempered my requests for myself, with both knowledge and experience.
 
My assigned home health care nurse was #### ##########. I had numerous concerns relative to my exiting condition after surgery. Not knowing what to expect with no previous surgery history, I was worried. Each and every time I expressed a concern of my health, #### had an answer that calmed me down and gave me a relation of circumstance to my recovery. She was open and willing to discuss my condition with my wife, who in turn works in Hyperbarics for Ochsner Hospital. I truly felt as though she didn’t “sugar coat” her answers to my questions. She showed both a caring and professional demeanor with me at all times.
 
I wanted you and your company to know that Egan has changed my perception of Home Health Care from negative to completely positive! So much so, that I am formally requesting that both these individuals, #### and #####, please be assigned to my second surgery rehab in the coming months.
 
Sincerely,
 
###### #. ######
Montz, La. 70068

Questions to Ask When Choosing a Home Health or Hospice Provider

Questions to Ask When Choosing a Home Health or Hospice Provider

Every patient by law has a right to choose his or her care provider when in need of home health care or hospice services. Below is a list of questions to which every patient (or family member responsible for decision-making for the patient) should know the answer before choosing a provider.

Now all home health care and hospice agencies are created equally. Some provide better care than others. Some are more available than others. Be sure you don’t get stuck with a sub-par company by asking the following questions before choosing your home health or hospice provider.

Questions to ask home health or hospice provider

  1. How long has the agency served your community?
    EGAN has proudly taken care of over 150,000 patients throughout Southeast Louisiana since 1988.
  2. Does the agency have a brochure or literature describing the services provided and associated costs?
    Most services EGAN provides are covered by insurance and/or Medicare. We will gladly provide information related to costs associated with services you may require that are not covered by Medicare or insurance. Here is a complete list of the insurers EGAN is contracted to work with, including Medicare, Medicaid, Worker’s Comp and VA benefits.
  3. Is the agency a Medicare approved provider?
    EGAN Home Health and Hospice is a approved Medicare provider and we accept most private insurances. Call us (or click the above link in question #2) and we can confirm your insurance provider is one of our approved companies. However, if it isn’t we’ll work with you and your insurance company to get the services you require approved.
  4. Does a national accrediting body, such as the Joint Commission for the Accreditation of Healthcare Organizations, certify the quality of care offered?
    EGAN is proudly Joint Commission accredited and has been for decades (this is a bigger deal than one might think).
  5. Does the agency have a current license to practice?
    EGAN Home Health and Hospice is licensed in the State of Louisiana by the Department of Health & Hospitals to serve the residents of Southeast Louisiana.
  6. Does the agency offer a “Bill of Rights” that described the rights and responsibilities of both the agency and you, the person receiving care?
    EGAN Home Health and Hospice offers a “Patients’ Bill of Rights.” Every patient receives a copy of our patient “Bill of Rights” upon admittance to our care. However, if you would like to review a copy we would be happy to provide one to you.
    EGAN Logo and Phone Number
  7. Does the agency prepare a plan of care for you, the patient (with input from the patient, patient’s physician and patient’s family)? Will the agency update the plan if necessary?
    Every patient has a personal plan of care which is a complete collaboration between the patient, patient’s physician, patient’s family and EGAN Home Health and Hospice. Plans are adjusted as directed by physician and staff.
  8. Are agency staff members available around the clock, 24/7, 365 days a week, if necessary?
    EGAN maintains a full staff during normal business hours and an on-call staff to assist patients, physicians, and the patient’s family during non-business hours and on holidays.
  9. Does the agency have a nursing supervisor available for on-call assistance at all times?
    EGAN has a nursing supervisor available 24 hours a day, 7 days a week to answer questions or resolve any issues.
  10. Does the agency utilize up-to-date, real-time, electronic records for the patient which can be viewed by the patient’s physician at all times?
    EGAN utilizes a state of the art tablet system which allows all of our field staff to update the patient’s care in the patient’s home. Additionally, all lab results, medication records, chart notes, physician orders, etc. are available 24 hours a day, and can be viewed by the patient’s physician and EGAN staff at any time.
  11. How are agency caregivers hired and trained?
    All of our EGAN skilled staff are licensed to provide care to our patients. In addition, we require that they shadow current EGAN staff, and are trained to strictly follow our protocols and specifications, complete any continuing education and certification requirements, and our Directors of Nursing conduct supervisory visits with staff to insure compliance and excellent care is being given to our patients.
  12. How does the agency screen prospective employees?
    EGAN requires all employees to pass a criminal background check and drug testing prior to employment.
  13. What is the procedure for resolving problems if they occur? Who can the patient call with questions or concerns?
    EGAN works very hard to ensure we are providing the highest quality of care to each and every patient. However, we maintain a completely open door policy should a patient, patient’s family or physician feel they have an issue, problem or concern they need addressed. A simple telephone call to our office [toll-free (888) 835-4474] will be directed immediately to the staff member best suited to assist and resolve the matter.

EGAN Home Health and Hospice - At a Glance

EGAN Home Health Northshore Wins “Northshore’s Best” Award for 2016

EGAN Home Health Northshore Wins “Northshore’s Best” Award for 2016

Congratulations to EGAN Home Health Northshore and Pamela Egan, NP for winning the 2016 “Northshore’s Best” award!

EGAN Home Health Northshore won the award for being the Northshore’s Best Home Health agency. Nurse Practitioner Egan won the award for Northshore’s Best Nurse Practitioner.

EGAN Home Health Care and Hospice strives to provide the absolute best quality-of-care possible, and doing whatever is necessary to ensure that each and every one of our patients meet and exceed their specific health and medical goals. To be recognized as the best home care agency on the Northshore is very humbling and quite an honor.

EGAN has regularly outperformed both state and national averages for a vast majority of categories measuring quality-of-care in Medicare’s “Home Health Compare” database, and we are grateful to have been recognized by the public for the quality care we provide.

EGAN Home Health and EGAN Hospice would like to sincerely thank everyone who took the time to vote for EGAN Home Health and Nurse Practitioner Pamela Egan of the EGAN Wellness & Anti-Aging Clinic, Skin Care and Med Spa as being the best on the Northshore in their respective categories.

(Story continued below)

Northshore's Best Home Health


Northshore’s Best is an award voted on by the public and coordinated by Sophisticated Woman Magazine, one of the Northshore’s leading print and online publications. Voting is not limited to readers, however. Anyone can vote, and thousands of votes are tallied up over the course of several weeks of voting before the winners are announced.

The term “Northshore” refers to the geographical area north of Lake Pontchartrain. It includes Saint Tammany, Washington and Tangipahoa Parishes, and includes such cities as Covington, Mandeville, Slidell, Abita Springs, Madisonville, Lacombe, Ponchatoula, Franklinton, Hammond and Bogalusa.

EGAN Home Health and Hospice has four offices on the Northshore, including in Covington, Ponchatoula, Franklinton and Bogalusa.

Fill out a short survey to register to win a $50 Amazon Gift Card!

Register to win a $50 Amazon gift card by filling out a brief survey!

EGAN Home Health and Hospice would like to learn a little bit about our website visitors. By filling out the brief survey below, you are automatically entered to win a $50 Amazon gift card. You must be a Louisiana resident to be eligible to win.

One in every fifty entrants wins, up to the first 100 entrants.

Thank you for visiting EganHealthcare.com and filling out our short survey.

Please make sure to check the last option and write in your first name and email address. We need this information to be able to contact the winner and send the gift card.

 


EGAN Home Health and Hospice

Hospice: When is Hospice Care Appropriate?

Hospice: How do you know when it’s time?

So when is the right time to have the conversation about switching an individual’s plan-of-care from curative treatment (intended to cure the illness or disease at hand) to hospice, which focuses on keeping the patient happy and comfortable during their final days, weeks and in some cases, months, and helping prepare both the patient and family – both mentally and emotionally – for the inevitable loss they will soon endure?

Many times, individuals struggling with chronic and terminal illness and their families and loved ones have strong misconceptions about their or their loved one’s prognosis, leading to decisions to pursue any and all curative measures, even when the disease long ago progressed beyond the point wherein curing the individual was still a possibility.

Hospice - Metairie, New Orleans, Covington, Baton Rouge, Hammond

As anyone who has undergone chemotherapy or radiation can attest, these procedures are painful, and come with many significant adverse side effects. When a disease such as cancer progresses so far that no amount of chemotherapy, radiation or any other treatment is going to send the cancer into remission, that is to say, when the patient’s prognosis becomes imminently terminal, transitioning from curative treatment to hospice, which uses a variety of palliative care measures as well as grief counseling and other services, is not only appropriate but is also the right thing to do for the dying individual.

Palliative care is not curative in nature. Rather than attempt to cure one’s illness, hospices instead focus on ensuring the patient is as comfortable as is possible given the circumstances, and helping make sure they receive maximum enjoyment of what time they have left on earth.

This allows the terminally ill to spend quality time with family, friends and loved ones right at home (or an assisted living facility). The alternative is to going back-to-back, to-and-from the hospital to receive intense treatments that harm quality of life, rob the patient of time that could be spent pursuing favorite activities or bonding with family when these treatments are administered to terminal patients who are either unaware that their prognosis is terminal or are in denial and hoping for a miracle.

EGAN Hospice

In many cases it’s best for everyone involved for someone (usually a doctor, nurse or family member) to be honest and direct with the patient and his or her family, leaving no doubt that the individual is going to die from their illness or condition, likely within six months of the disease runs its usual course, and that no amount of curative treatment is going to change that.

This way, instead of families holding on to false hope until the very end, then being surprised and distraught when the inevitable occurs, the patient can be made optimally comfortable, while both the patient and family receive both psychological and spiritual counseling beginning weeks or months, helping prepare all involved parties emotionally and spiritually for when the inevitable death occurs.

Palliative Care is defined by the World Health Organization as follows:

“Palliative care is an approach that improves the quality of life of patients and their families facing the problem associated with life-threatening illness, through the prevention and relief of suffering by means of early identification and impeccable assessment and treatment of pain and other problems, physical, psychosocial and spiritual.”

Palliative Care is certainly a major component of hospice, however the terms are not necessarily simultaneous. For one thing, palliative care can be applied at any point during the course of treatment from a surgery, injury, disease or illness. Whereas Hospice Care is reserved exclusively for individuals who are terminally ill (meaning the are going to die, and that no form of curative medicine is going to change that), and includes palliative care among a plethora of other services.

Wikipedia defines Hospice as follows:

“Hospice care is a type of care and philosophy of care that focuses on the palliation of a chronically ill, terminally ill or seriously ill patient’s pain and symptoms, and attending to their emotional and spiritual needs.”

Also from Wikipedia’s Hospice definition:

“In hospice care the main guardians are the family care giver and a hospice nurse who makes periodic stops. Hospice can be administered in a nursing home, hospice building, or sometimes a hospital; however, it is most commonly practiced in the home. In order to be considered for hospice care, one has to be terminally ill or expected to die in six months.”

EGAN Hospice is now available throughout all of EGAN Home Health and Hospice’s service area, which extends as far west as Baton Rouge, and includes office locations in the following locations:

  • Baton Rouge / Gonzales
  • Ponchatoula/Hammond (serving all of Tangipahoa Parish)
  • LaPlace
  • Metairie (serving New Orleans, Kenner and all of East Jefferson, Chalmette & St. Bernard)
  • Gretna/Terrytown (serving all of the West Bank, including Marrero and Belle Chase)
  • Covington (serving all of the Northshore, including Mandeville and Slidell)
  • Plaquemines Parish (office located in Port Sulphur but serving the entire parish including Empire, Buras, Delacroix and surrounding areas).
  • Franklinton
  • Bogalusa (serving all of Washington Parish)

EGAN Home Health Quality-of-Care Beats State, National Averages by Wide Margin – Part 1 of 2

EGAN Home Health Quality Far Exceeds Louisiana, National Average Scores – Part 1 of 2

According to a comparative review of all U.S. home health agencies that accept medicare as a form of compensation by the United States federal government called Medicare “Home Health Compare,” EGAN Home Health Care outperforms the overwhelming majority of companies both in Louisiana and nationwide – in many cases by a very wide margin – in terms of the quality of the care being provided. In virtually every single quality metric analyzed by Medicare, EGAN outperformed both the statewide and nationwide averages with very few exceptions. Where there were exceptions, the difference was negligible, as in a few tenths of a percentage point.

However that was not the case with the overwhelming majority of the categories covered, with EGAN leading both state and nationwide averages in nearly every category, often by clear and decisive margins. In some cases, the excellence of quality in-home provided by the caregivers at EGAN Home Health and Hospice was so far ahead of that provided by their their peers throughout the state and country…. Well, the numbers speak for themselves, and suffice it to say a picture is worth a thousand words.

* Click on the images to enlarge them to full-size *

The first slide is a cumulative star-rating representing an organization’s standing relative to its competitors in terms of quality-of-care. As is clearly seen, the average agency both in Louisiana and the entire United States draws approximately three stars out of a possible five. To contrast that, EGAN Home Health comes in at just a hair under five, denoting a substantial difference in the overall quality or care a patient would receive from EGAN as compared with the average company in the state or country.

Quality of Care Ratings

This next graph details how often patients got better at walking or moving around. As you can see, EGAN (in blue) is well ahead of both the average company in both Louisiana and the United States.

Home Health Compare 2

According to Medicare.gov, this is important because: 

“Some patients may need help from a person or equipment (like a cane) to walk safely. If they use a wheelchair, they may have difficulty moving around safely. Getting better at walking or moving around in a wheelchair may be a sign that they’re making progress and meeting the goals of the plan of care. In order to be as independent as possible, patients should be encouraged to walk, move around, and do as much as they can themselves, even if it takes more time. Both the home health team and family caregivers should encourage patients to be as active as they can safely. The home health team will evaluate patients’ needs for, and teach patients how to use, any special devices or equipment that will help increase their ability to perform some activities without help.”

The next slide shows how often patients got better at getting into and out of bed. Once again, EGAN Healthcare has significantly better numbers than the average agency.

Superior Senior Care from EGAN

Most adults are aware of the risks associated with elderly people bathing. Taking a bath or shower is often times the most dangerous activity an elderly individual will engage in throughout the course of a day. EGAN Home Health patients were more than eleven percent more likely to improve at bathing as a result of the care provided than were patients of the average senior home care company.

Best Senior Home Care Company
Our next slide compares five categories, including how often the home health team checked the patients for pain and how often the home care team treated patients’ pain in instances when they were in fact in pain. Pretty much everyone did a good job in these two categories, although EGAN still managed to score above both the state and national average.

The third row of this table compares the frequency with which patients experienced less pan while moving around and about. The difference here is rather significant, as EGAN’s patients are nearly 13% more likely to be in less pain as a result of the care provided by EGAN’s physical therapists, occupational therapists, nurses and anyone else treating the patient. EGAN’s patients were more than eleven percent more likely to see a decrease in pain while moving around than patients of the average American home health care company.

While everyone seemed to score fairly well in terms of treating heart failure/weakening among patients, EGAN once again wound up with a higher score than either statewide or nationwide competitors.

That said, the fifth and final row of the table below is where things really get interesting. This is the point at which any lingering thought that the fact that EGAN has been objectively rated higher than state and nationwide competitors by a neutral third-party in literally every category outlined thus far must be a mere coincidence goes right out the window. 91.4% of EGAN’s patients saw their breathing improve while under EGAN’s care. That is in stark contrast to just 64.2% of Louisiana patients treated by other companies and just 70.1% of patients treated by other companies across the entire United States. The differences here are simply too stark to be ignored or written off as anything other than EGAN Home Health being a superior agency in terms of the quality of care our patients receive relative to just about any other agency out there.

Best Home Care Company in Louisiana

That concludes this installation of how an objective, neutral third-party determined that EGAN Home Health Care’s patients achieve better results in almost every objective way of measuring quality of in-home care. There is plenty more information on the Medicare.gov website (nearly all of which fits the same patters outlines thus far), and we will be posting the remaining criteria from the Home Health Compare comparative analysis of quality-of-care right here on this blog at some point in the very near future, so please be sure to check back soon for Part 2 of “EGAN Home Health provides the very best care you could possibly give your family.” 

Source of information: medicare.gov

EGAN Home Health & Hospice Announces Location-Specific Pages

EGAN Home Health & Hospice to create location-specific pages for each of our nine Locations.

EGAN Hone Health Care and Hospice has nine office locations across Louisiana in order to ensure that our nurses, therapists, home health aids, sitters and hospice personnel (hospice requires an entire team of people including nurses, therapists, physicians, social workers, therapists and spiritual counselors) are always just a phone call away from any and every one of our patients no matter where they are in Louisiana. We strive to ensure that we have the right personnel available 24/7/365, so that when our patients need us – whenever that moment may arise, our highly trained staff is never more than a few minutes away.

As a result of this, we are announcing that we will be creating a separate page for each office location in order to make it easier for our patients to contact us and ensure they are able to contact the right person right away.

EGAN Home Health and Hospice Locations

We will be unveiling our office pages over the next several days, and they’ll be debuting one-by-one, so if your closest office hasn’t yet been posted, please be patient, we’re working diligently and it will be posted as soon as possible.

EGAN Has nine office locations across Southeast Louisiana, including each of the following:

Metairie (serving the New Orleans, Kenner & Jefferson Parish)
Gretna (Serving Marrero, Belle Chasse, Chalmette. St. Bernard, Terrytown & the entire West Bank or Jefferson and Orleans Parish)
Baton Rouge (serving Gonzales, Prairieville and all of East Baton Rouge )
Ponchatoula / Hammond (all of Tangipahoa Parish)
LaPlace (St. Charles Parish)
Franklinton (Folsom and Washington Parish)
Bogalusa (Pine, Bush and Washington Parish
Port Sulphur (serving all of Plaquemines Parish and south Jefferson)
Covington (serving all of the North Shore, including Mandeville, Slidell, Goodbee and Abita Springs)

Each page will contain a brief description of the office, the office staff, local contact information specific to that office location (like phone numbers and addresses), maps and individual photographs of each office on its corresponding page.

We also hope to link to the corresponding Google+ and Google local pages for each office location, as well as our other social accounts.

At EGAN Home Health and Hospice we are constantly striving to ensure the best customer/patient experience possible, and this is the next step in in our company distinguishing itself as the premiere home health and hospice agency in the state.

We look forward to your feedback, and we welcome any suggestions or ideas on how we can improve our user experience to further separate us as the best agency in Louisiana.

Please feel free to contact us 24/7/365 by phone at (888) 835-4474 or contact our webmaster by email at peteregan@eganhealthcare.com.